FAQs

FAQ Help Center

Right below, you’ll find the questions that tend to show up the most. This FAQ Help Center
will guide you with the basic information. The small doubts, the quiet hesitations, the “just making sure…” thoughts. You don’t need to read everything or have it all figured out. Just scroll, pause where something resonates, and take what helps. The rest can wait.

Popular questions

Maybe you’re here with a quiet doubt. Something like, “what if this isn’t for me?” That’s okay. Most people arrive like that. This space isn’t for people who already feel confident. It’s for people who are still figuring it out—slowly, messily. So take what you need from here, without pressure to have it all together.

Yes. You don’t need to know your way around everything or feel “ready” before you begin. If you can open the app, you can start. These tools were made for that exact moment—the one where everything feels new and a little intimidating. You’ll learn by doing, not perfectly and not all at once, but one small step at a time.

It’s simpler than it sounds. Really. Most of it is just tapping a file and letting your iPad do the work. You’ll download the files, open them, and Procreate will recognize them right away. Brushes go where brushes live. Palettes show up ready to use. It’s a quiet process.

And if at any point it feels confusing, you won’t be stuck guessing. There’s guidance to walk you through it, step by step, without rushing you. You don’t have to be “good with tech” to make this work. You just have to try once.

Because these are digital downloads, refunds or exchanges aren’t available once the files have been delivered. I know that can feel a bit rigid. But digital products can’t really be “returned” once they’ve been opened. That said, if something isn’t working the way it should, or you’re having trouble with your files, you’re not on your own. Just reach out. We’ll take a look together and see how to fix it.

Yes. They’re made specifically for iPad and Procreate, so you don’t have to figure out compatibility or make anything “fit.” You can just download, open, and start using them right away. No extra steps, no workarounds—just a smooth start.

If something doesn’t work the way it should, you won’t be left figuring it out on your own. These things happen sometimes, and it’s okay. Just reach out. There’s real, human support on the other side—no endless waiting or complicated steps. We’ll look at what’s going on and fix it together, calmly, one step at a time.

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